A. TERMS AND CONDITIONS OF USE
Legal notices, GDPR, Privacy Policy, Cookie Policy.
Access to and use of the www.brill.lu website (hereinafter «the Site») implies the acceptance by the user of these terms of use as they exist at the time of access. Please read these conditions of use carefully before you start using the Site.
1. LEGAL NOTICES
These Terms and Conditions of Use are intended to regulate the access and use of the Site.
By accessing this website and whenever you submit and/or collect information through it, you agree to the terms of use.
The user of the Site commits to proceed in accordance with the law and these terms and conditions.
2. GENERAL INFORMATION
The Site www.brill.lu is managed by KOCONSULT SARL, with its head office at 17, Rue des Gaulois, L- 1618 Luxembourg, registered in the Registre du Commerce et des sociétés de Luxembourg under the number B45089 (called « CASA DO BRILL »). This website is the property of CASA DO BRILL, registered trademark 1429189 at the Benelux Office for Intellectual Property.
Any questions and requests concerning these general conditions and personal data shall be addressed to:
For technical questions and linked to our website: web@brill.lu
For order-related questions: orders@brill.lu
For further information, please contact: info@brill.lu.
Any person accessing one or another page of the Site is considered a user of the Site.
3. SITE OBJECTIVES AND CONTENTS
It is an online shop website open to the public that concentrates a wide range of products, proceeding to its pick-up in the store or to the delivery of these products at a communicated address.
The purpose of the website is to provide general information about CASA DO BRILL’s products and services. The information (including the price of the products) published on the Site is provided only as an indication and without the commitment from CASA DO BRILL, registered trademark. We reserve the right to modify and update at any time the content of the Site and the information published therein, without having to notify the User.
CASA DO BRILL, registered trademark, makes every effort to provide users with correct and most up-to-date information on the Site. We commit to correct errors or omissions as soon as they have been brought to your attention. However, CASA DO BRILL, registered trademark, cannot be held responsible for the accuracy, update or completeness of the information published on the Website.
The user accepts that the products may present slight differences in relation to any visuals reported on the Site.
4. EXCLUSION OF LIABILITY
CASA DO BRILL, registered trademark, rejects any type of responsibility for direct, indirect and/or accidental damages resulting from the use or inability to use the materials and products contained in the Site, neither controls nor is responsible for any unlawful conduct by its users with the products marketed.
We are committed to implementing all necessary means to ensure the best access, consultation and use of the Site. However, you expressly acknowledge the competence and the means necessary to access and use this Site, as well as acknowledge that your use of the Site is at your own risk. You are solely responsible for your use of the Site. You are responsible for any damage suffered by your computer or loss of data after downloading any content or use of the Site. You shall take all appropriate measures to protect your data, and/or software from contamination by any virus circulating through your device.
5. INTELLECTUAL PROPERTY
The contents available on this site – architecture, logos, text, images, photographic images, graphic design, downloadable documents, software and other information – is property of CASA DO BRILL, a registered trademark.
These contents are protected by copyright as well as any other intellectual property right for the whole world. We own those intellectual property rights or we are allowed to exploit all those rights.
Our website can be viewed on a computer, tablet or smartphone for users' needs. Publication, manipulation, distribution and/or reproduction, in any format, of the contents, or of their copies, available on the website, for professional or commercial use are not permitted.
CASA DO BRILL, registered trademark, reserves the right to prosecute the authors of any unauthorized copying, reproduction or other use of its contents.
6. ORDER AND PURCHASE SCHEME
With the dispatch of the order, the contract of purchase and sale of the products available is formalized. As well as the inherent delivery service.
The price of the products and the delivery service is always referred to the one viewed at the time when user formalizes the purchase at the checkout process of the Site. The use of the service is subject to a minimum quantity of purchase defined in the checkout process.
The characteristics of the products provided are listed in the product catalogue available online unless there is a misspelling or a break in stock. Thus, all items mentioned on this site are limited to the existing stock.
All product photos and images on our website are non-contractual and purely illustrative.
The price presented for the products always includes the correspondent VAT rate.
7. HANDLING OF COMPLAINTS
Any suggestion, complaint or comment about the use of the Site and its contents should be sent by mail to 17, Rue des Gaulois, L- 1618 Luxembourg or by e-mail to info@brill.lu / orders@brill.lu.
8. RETURN
The Customer has 24 hours after the receipt of the goods to proceed with the resolution of the contract and the return of the goods, taking into account, however, the exceptions arising from the goods which, by their nature (meat, fish, fruit, vegetables, frozen, loose bread and all those with a short shelf-life) lead to deterioration in their return.
The deadline will start from the moment of receipt of the goods, and the costs of return are fully supported by the customer.
The resolution shall be reported at info@brill.lu / orders@brill.lu.
9. APPLICABLE LAW AND COMPETENT COURTS
These general conditions are subject to the Luxembourgish law. In the event of a dispute, the courts of Luxembourg shall have sole jurisdiction.
B. PRIVACY POLICY
1. GENERAL INFORMATION
CASA DO BRILL attaches great importance to protect and respect your privacy. This policy is intended to inform you about our practices regarding the collection, use and sharing of the information you are required to provide to us through our platform accessible through the www.brill.lu website.
This data protection statement applies to all our customers, future customers, visitors, subscribers to the website, external visitors accessing our establishments, and any third parties who have dealings with and whose personal data are processed by CASA DO BRILL.
CASA DO BRILL may unilaterally and at any time amend, modify, add or rectify this Privacy Policy without any prior notice.
If you would also like to learn more about the terms and conditions of use of our loyalty card « Carte BRILL », please click HERE.
Regarding social networks, our « Charte de modération et publication de nos réseaux sociaux » defines our code of conduct on all social media. For more information click HERE.
We also invite you to visit the website of "Commission Nationale pour la Protection des Données (CNPD)" Luxembourg for more information on data protection in general.
2. PERSONAL DATA COLLECTED
The personal data collected during the creation of an account at the Site are strictly limited to the data necessary for the provision of our services, i.e., name, title, address(s), telephone number and e-mail, as any other information communicated by the user. Obviously, your order data is saved as well. All data are collected by filling in the registration or via communication of the information via email or telephone.
3. PURPOSE AND TREATMENT OF PERSONAL DATA
The law requires that the processing of your personal information is based on a legally established basis. CASA DO BRILL collects personal data primarily in order to fulfil its contractual obligations with its clients and to answer the various questions of the interested parties and regarding their potential their purchases on our Site.
CASA DO BRILL will therefore keep the data, in electronic format and exclusively for professional use; they may be stored respectively at any other workplace of CASA DO BRILL, to a subcontractor or other co-contractor of CASA DO BRILL, as well as to any administration or public authority, if such transfers or processing are linked to the purpose for which the data are collected, for any other legitimate reason and applicable to CASA DO BRILL. The data you provide to our Site is intended to:
- Invoicing:
First name; Last Name; Invoice address; Email - Way to get your invoice.
- Delivery Operations:
Delivery Address - To take your delivery to the place you want; Telephone contact - Whenever there is something unexpected or a delay, we may contact you in order to speed up the most effective solution. - Customer Service:
First Name; Last Name; Phone Contact; Email; Delivery Address - To help in the best way in the whole operation, from purchase to delivery, we will need to identify you and contact you.
All these purposes we consider to be legitimate interests, for the proper performance of the contracted service.
- Marketing:
First Name; Last Name; Email; Phone contact - These are the means we use to communicate with you our promotional actions; Purchase history - Allows us to present you the products that are most relevant to you in our actions.
For this purpose, their free consent shall be obtained, informed and clarified at the time of their registration.
4. CONSERVATION OF YOUR PERSONAL DATA
The data collected shall be kept for no longer than is necessary for the purposes for which they were collected, without prejudice to the right of CASA DO BRILL to retain certain data for a longer period due to legal/ regulatory obligations applicable to CASA DO BRILL, due to exceptional situations that would justify longer storage (judicial proceedings, etc.)
We keep personal data in accordance with the retention period imposed by the regulation in force. We retain your personal data used for marketing until you cancel the authorization or ask us to delete them, in accordance with the legislation in force.
For those who are subscribers to our newsletter, in each communication electronically, you will have the option to unsubscribe if you no longer want to be part of our distribution list, by clicking on the cancellation link located at the bottom of each email.
5. COMMUNICATION OF YOUR PERSONAL DATA TO THIRD PARTIES
We do not sell, make available or distribute your personal data to third parties.
CASA DO BRILL does not collect or process any personal data or information obtained through the website for the purpose of being exploited, in any way, by third parties.
However, we may have to share information in limited circumstances with our suppliers.
6. RIGHTS REGARDING YOUR PERSONAL DATA
In accordance with the General Data Protection Regulation, the User shall have the right to request access to, and rectification or erasure of his personal data from our platform. The user also has the right to require, in certain circumstances, the limitation of the processing of its personal data, as well as the right to reject that his data is processed.
The user shall also have the right to withdraw the consent given to the processing of his data at any time without compromising the lawfulness of the processing carried out on the basis of the prior consent given.
We must ensure that your personal information is correct and up-to-date. So please inform us of any changes in your information by updating your data in your user profile.
7. AMENDMENT OF THIS DECLARATION
CASA DO BRILL may, at any time and without prior notice, modify or update these Terms and Conditions of Use without the need to inform the user. The user acknowledges and accepts that no compensation can be granted to him in this capacity and is asked to consult regularly the conditions of use in order to verify whether there were applied changes. Amendments shall enter into force on the date of their placing on-line and shall be enforceable on the date of first use by the user.
C. COOKIES POLICY
Our Site, www.brill.lu, uses cookies, a common technique, as well as many other online stores, necessary for the proper functioning of the site. In general, you are exposed to cookies for which your consent is not required (e.g., functional cookies). However, we use cookies for which your consent must be obtained. Upon your arrival on the website, you will be directly informed and invited to give your consent. However, you should be aware that some features of the website may not work if you refuse the use of these cookies.
1. WHAT THEY ARE
Small text files sent to your computer or mobile device when you visit websites. Cookies help websites to store and retrieve information about their browsing habits in order to customize navigation according to their preferences.
2. WHAT THEY ARE FOR
To help determine the usefulness, interest and number of uses of our website, allowing for faster and more efficient browsing, eliminating the need to repeatedly enter the same information.
3. REGULATION
Companies in Europe must obtain explicit consent to the use of cookies and provide clear opt-outs to users. It is forbidden to condition the access of a website to accept the use of tracking cookies.
4. TRAFFIC TRACKING
The Site uses two systems of tracking visits: "Google Analytics" and "Facebook Pixel". Both systems use "cookies" to collect information about the use of our website. This information is not at any time related to the personal data of your personal account.
As long as you are not logged in to your Facebook or Google account (or have not), the information collected is completely anonymous.
Otherwise, please refer to the general data protection policy of your Facebook and/or Google account.
5. HOW TO CHANGE THE BROWSER SETTINGS
Despite the benefits to you of using cookies, we draw your attention to the fact that your web browser settings also allow you to change your cookies acceptance settings. These settings are usually accessible through the menu "option" or “your browser’s” preferences. To better understand these settings, we invite you to consult the following links or refer to the "help" tab of your browser: